quality+control

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Learning Targets
1. **identify** quality control processes in finance, including
 * quality-control measures
 * quality-control methods at work
 * crucial elements of quality control
 * the role of management in achievement of quality
 * efficient operating systems

2. **implement** quality control processes in finance, including
 * quality-control measures
 * quality-control methods at work
 * crucial elements of quality control
 * the role of management in achievement of quality
 * efficient operating systems

resource: Operations Management 4th Edition, Reid and Snaders Chapter 5 Total Quality Management www.wiley.com/college/reid